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Kayan's Bot - Microsoft Teams

Terms of Use

Last Updated: [September 8, 2026]

These Terms of Use ("Terms") govern your access to and use of Kayan's Bot ("Kayan's Bot", "the Bot", or "the Service"), provided by KayanHR ("KayanHR", "we", "us", or "our") through Microsoft Teams.

By accessing or using Kayan's Bot, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, you must not use the Bot.

  1. About Kayan's Bot

    2. Kayan's Bot is a conversational employee service provided by KayanHR through Microsoft Teams. It enables employees to interact with available KayanHR services using natural-language requests.

    Depending on the services enabled by your organization, Kayan's Bot may allow you to access or interact with HR-related information and services, which may include:

    • Vacation and leave information
    • Salary slip information
    • Employee and organizational hierarchy information
    • Employee service timeline information
    • To-Do tasks
    • HR service requests
    • Employee search and related information
    • Other KayanHR services made available through the Bot

    The services and features available to you may vary depending on your organization's KayanHR configuration, permissions, and enabled services.

  2. Eligibility and Authorized Use

    3. Kayan's Bot is intended for use by authorized users of organizations that use KayanHR services.

    You may use the Bot only for legitimate business and employment-related purposes and in accordance with:

    • These Terms;
    • Your organization's applicable policies and instructions;
    • Any applicable KayanHR agreements with your organization; and
    • Applicable laws and regulations.

    You must not use the Bot for unauthorized, unlawful, fraudulent, abusive, or harmful purposes.

  3. User Responsibilities

    4. You are responsible for the requests and information you submit through Kayan's Bot.

    You agree to:

    • Use the Bot only for its intended purposes;
    • Provide accurate information when submitting requests;
    • Not attempt to access information or services that you are not authorized to access;
    • Not interfere with or disrupt the operation or security of the Bot;
    • Not attempt to reverse engineer, modify, copy, or misuse the Bot or its underlying components; and
    • Comply with all applicable laws, regulations, and organizational policies when using the Bot.

    If you believe that information displayed by the Bot is inaccurate or that you have received information that you should not have access to, you should report the issue to your organization's designated administrator or KayanHR, as applicable.

  4. AI and Natural-Language Processing

    5. Kayan's Bot uses artificial intelligence ("AI") for intent comprehension to understand and interpret employees' natural-language requests and determine the appropriate service or action.

    Kayan's Bot does note use AI to generate content or responses. Responses and information provided through the Bot are based on the services, information, and functionality made available through KayanHR.

    AI-based intent comprehension may not always interpret a request as intended. You should review the information or result provided by the Bot and, where appropriate, verify important information through the relevant KayanHR service or your organization's authorized HR channels.

  5. Availability and Service Changes

    6. KayanHR strives to keep Kayan's Bot available and functioning as intended. However, the Bot may occasionally be unavailable or experience interruptions due to maintenance, updates, technical issues, third-party services, Microsoft Teams availability, or circumstances beyond KayanHR's reasonable control.

    KayanHR may modify, update, suspend, or discontinue features or services provided through the Bot from time to time. Certain features may also be unavailable based on your organization's configuration, subscription, permissions, or other applicable arrangements.

  6. Information and Responses

    7. Information provided through Kayan's Bot is intended to support access to available KayanHR services and information. The availability and accuracy of information may depend on the underlying KayanHR system, your organization's configuration, and the permissions associated with your account.

    Kayan's Bot should not be used as a substitute for official organizational policies, employment agreements, legal advice, financial advice, or other professional advice.

    Where a matter requires an official determination or action, you should refer to your organization's authorized HR processes or personnel.

  7. Privacy and Data Protection

    8. Your use of Kayan's Bot may involve the processing of information in connection with the services provided through the Bot.

    For information about how KayanHR collects, uses, stores, and protects personal information, please refer to our Privacy Policy.

    Your organization's use and administration of KayanHR services may also be subject to separate agreements, policies, and data protection arrangements between KayanHR and your organization.

  8. Intellectual Property

    9. Kayan's Bot, including its software, technology, design, features, branding, and related materials, is owned by or licensed to KayanHR and is protected by applicable intellectual property laws.

    Except as expressly permitted under these Terms or applicable law, you may not copy, reproduce, modify, distribute, publish, sell, sublicense, reverse engineer, or otherwise exploit any part of Kayan's Bot without KayanHR's prior written permission.

    These Terms do not grant you ownership of or any rights to KayanHR's intellectual property.

  9. Third-Party Services

    10. Kayan's Bot is provided through Microsoft Teams and may rely on Microsoft or other third-party services, systems, or infrastructure.

    Your use of Microsoft Teams and other third-party services may be subject to the applicable terms, conditions, and policies of those providers. KayanHR is not responsible for the availability, functionality, or policies of third-party services outside KayanHR's reasonable control.

  10. Disclaimer

    11. To the maximum extent permitted by applicable law, Kayan's Bot is provided on an "as is" and "as available" basis.

    KayanHR does not guarantee that the Bot will always be available, uninterrupted, error-free, or that every request will be interpreted or fulfilled exactly as intended.

    KayanHR does not warrant that information accessed through the Bot will always be complete, current, or free from errors, particularly where such information depends on data or services provided by your organization or third-party systems.

  11. Limitation of Liability

    12. To the maximum extent permitted by applicable law, KayanHR will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, business, revenue, or other intangible losses arising from or related to your use of, or inability to use, Kayan's Bot.

    Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

  12. Suspension or Termination

    13. KayanHR or your organization may restrict, suspend, or terminate your access to Kayan's Bot where reasonably necessary, including in cases of misuse, unauthorized access, violation of these Terms, security concerns, or changes to the availability of the underlying services.

    Upon termination or suspension of access, your right to use the Bot will cease to the extent applicable.

  13. Changes to These Terms

    14. KayanHR may update these Terms from time to time to reflect changes to the Bot, applicable requirements, or our services.

    When we make changes, we will update the "Last Updated" date at the beginning of these Terms. Your continued use of Kayan's Bot after updated Terms to become effective constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

  14. Governing Law

    15. These Terms shall be governed by and interpreted in accordance with the laws of Jordan, without regard to its conflict-of-law principles.

    Any disputes arising out of or relating to these Terms or your use of Kayan's Bot shall be subject to the jurisdiction of the competent courts of Jordan unless otherwise required by applicable law or a separate agreement between KayanHR and your organization.

  15. Contact Us

    16. If you experience any issues while using Kayan's Bot, or if you have questions regarding these Terms, please contact KayanHR through our Contact Us page.

    KayanHR

    Alwojood Company for Human Resources Programs LLC (KayanHR Solutions)

    Amman, Jordan

    Anshasi Square #28, Al-Husari St. Al Shumaisani, Amman 11194 - P.O.Box 942181

    +962 6 569 3999
  16. Entire Agreement

    17. These Terms constitute the terms governing your use of Kayan's Bot, except where separate written agreements between KayanHR and your organization expressly apply.

    If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.